Terms and Conditions

HomeTerms and Conditions


Please contact De Toren Private Cellar directly on 021 811 3119 or by email info@de-toren.com

Shipping Information

Once payment has been confirmed then your order will go out immediately and you will be notified as soon as the order is shipped. In South Africa orders will take 2 – 5 working days upon proof of payment and international orders will vary depending on country shipped to. We will keep the customer updated during this entire process.

Payment Options

All online De Toren wine order payments can either be processed by credit card through our online payment gateway, MyGate, or the client has a choice of doing a bank transfer instead. Both these payment options are acceptable on our De Toren website.

Shipping Costs

Please take note that a standard delivery cost of R99 applies upon all orders below R2000. All orders above the value of R2000 will enjoy complimentary delivery within South African borders.

Returns & Exchange

All wine that has been ordered is final and will be delivered directly to the address provided. If the wine is lost during transit then De Toren Private Cellar will happily ship replacement free of charge.

If the customer provides the incorrect shipping address then De Toren will reship to the correct address at the charge of the current shipping rates.

For all wine to believe to be corked or faulty please contact De Toren directly at info@de-toren.com and we will handle on a case by case basis.

General Terms

Contact Details

De Toren Private Cellar, Polkadraai Road Stellenbosch, South Africa

+27 (0)21 881 3119



De Toren Private Cellar shall not be liable for any direct, indirect, incidental, special or consequential injury, loss or damages which might arise from your use of, or reliance upon, any material or content contained in, or inability to use, and/or unlawful activity on, the website and/or any linked third party website.

You hereby indemnify De Toren Private Cellar against any loss, claim or damage which may be suffered by yourself or any third party arising in any way from your use of this website and/or any linked third party website.